Exceed Healthcare combines clinical expertise, secure technology, and operation support to deliver dependable virtual care services. Our approach includes:

• Physician-led virtual coverage to support in-patient and specialty care needs
• Real-time collaboration with on-site physicians, APPs, nursing teams, and hospital leadership
• Standardized protocols and workflows aligned with hospital policies and best practices
• Seamless integration with existing care teams and clinical operations
• Flexible, scalable coverage models tailored to each organization’s needs

 
When high-acuity patients need care, every second counts. Our virtual care model is built entirely around reaching a provider quickly, ensuring your team has immediate support exactly when they need it:

• <18-Second Response Time: Your bedside staff is never left waiting. Our model guarantees a response time of under 18 seconds to speak directly with a highly qualified provider.
• Flexible, Hybrid Connectivity: We don’t restrict your staff to communicating solely through a specific portal. Simple phone calls work instantly for rapid consults, and we seamlessly transition to our proprietary virtual care application when a high-definition visual assessment is required.

 
Because Exceed Healthcare is physician-led, our virtual care services are grounded in real-world clinical experience. Clinical leadership guides our care models, quality standards, and performance expectations, ensuring virtual care is safe, effective, and aligned with bedside realities.

• Board-Certified Leadership: Our virtual teams are overseen by Board-Certified Pulmonary and Critical Care Physicians who guide clinical strategy and complex care management.
• Collaborative Rounds: Our Physicians and APPs prioritize real-time collaboration with on-site physicians, APPs, nursing teams, and hospital leadership. We are capable of running multidisciplinary rounds together, ensuring comprehensive, synchronized oversight for your patients.
• 24/7 Solution: Whether you need strategic night-shift coverage or a complete 24/7 virtual care solution, our hybrid team provides essential, round-the-clock support. We prioritize patient safety, communication, and accountability in every virtual interaction.

 
We believe that placing a highly trained APP at the point of first contact is the most effective way to deliver high-quality, scalable hospital medicine and critical care.

• The 5-Year Bedside Standard: Every APP on our team is required to have a minimum of five years of intensive, bedside critical care experience before transitioning to virtual care.
• Virtual Clinical Intuition: Because our APPs have spent years independently managing high-pressure bedside environments, they possess the hands-on proficiency necessary to virtually manage ventilators, lead resuscitations, and stabilize complex patients through a digital interface.
• Immediate Virtual Presence: By positioning our highly experienced APPs as the first line of call, your nursing staff gains an immediate, expert partner. This rapid response is the primary driver in reducing unnecessary patient transfers.
• Sustainable Cost-Effectiveness: APPs supervised by Board-Certified Pulmonary/Critical Care Physicians offer the most financially sustainable model to scale effectively in our evolving healthcare landscape.

 
Founded in 2012 with a mission to staff ICUs more effectively through superior training, Exceed has grown into the largest critical care group in the South. A primary differentiator for our group is our APP Critical Care Fellowship—one of only four nationally accredited post-graduate fellowships in the country. We don’t just hire providers; we define the national standard for how they should be trained to manage high-acuity patients.

 
Exceed Healthcare combines clinical expertise, secure technology, and operational support to deliver dependable virtual care services. Partnering with Exceed Healthcare for virtual care helps organizations:

• Maintain consistent clinical coverage across shifts and locations
• Reduce staffing strain and provider burnout
• Improve access to experienced clinicians and specialty input
• Support timely decision-making and continuity of care
• Enhance operational efficiency without adding administrative burden

Our standardized protocols and workflows align seamlessly with your existing hospital policies and best practices. We offer flexible, scalable coverage models tailored to each organization’s needs, uniquely equipping our Virtual Care team to cover the entire hospitalist service line while simultaneously managing the ICU.